Q. Where are your products made?
A. We stock products which have been manufactured in a variety of countries. By partnering with the best manufacturers from around the globe, we are able to bring you the biggest selection and the best products. This also gives us the freedom to then deliver them straight to your door - no matter where you are.
Q. Where is Estilo Living based?
A. Estilo Living is proudly Australian owned and operated, with our head office located in Peregian Beach, Queensland, Australia.
Q. Where do you ship to?
A. We currently ship to the United States, Canada, Australia, New Zealand, Europe, and the United Kingdom. If you live in another country, please contact us, let us know your location, and we would be more than happy to see if we can organize shipping to you.
Q. How long will it take for my order to arrive?
A. We have an average processing time of between 2 to 7 days (usually shorter). After that, your order should take between 12 to 20 days to arrive, or 2 to 3 weeks. This time may be shorter or occasionally longer depending on the destination and other factors, such as holiday periods and other unforeseen delays.
Q. It's been 30 days, where is my order?
A. Hold tight, your order may be delayed. Since we ship internationally, orders have to go through customs (hence the occasionally longer shipping times). This can sometimes mean that your order gets delayed at the border. Please give it another 10 days of leeway - if it still hasn't arrived then contact us at info@estilo-living.com and we will do our best to resolve the issue.
Q. How do I cancel/return an item?
A. If you place an order by mistake or want to change something, please email us as soon as you can at info@estilo-living.com. We're usually pretty quick to start processing orders and once we've started, we can no longer cancel your order. In this case, you will unfortunately have to wait for your order to arrive, email us to arrange a returns request and then send it back to the address we give you. So for your sake, be as quick as you can to email us!
If your order arrives damaged, please contact us with images of the product and any damage incurred and we will do our best to resolve the problem!
Q. How do I track my order?
A. Simply visit the "Track My Order" link on either the header or footer of the website. Enter your tracking number in the space provided to view the status of your shipment, as well as it's current location.
Q. Is it safe to put my credit card information into this website?
A. Of course! We have two payment providers - Stripe and PayPal. Both are top of the game when it comes to security and protecting your privacy.
Q. I have a discount code, how do I use it?
A. Once you have added items to your cart, simply visit the checkout and enter your discount code in the space provided before confirming your payment details. The percentage you have saved will be reflected in the final price.
Q. How many times can I use a discount code?
A. Most discount codes are limited to one use per customer, unless otherwise specified.
Have another question which we didn't answer here? Then please don't hesitate to contact us - Email: info@estilo-living.com